Refunds & cancellation

Course purchases

The responsible seller and its refund policy appear on the academy and course pages before enrolment. Eligibility, deadlines and exclusions are set by that seller and remain subject to applicable consumer rights. TeachNest records the disclosed policy with new paid enrolments.

Open your learner support page to submit a refund request with the course, payment reference and reason. Requests and educator decisions are recorded in your portal. A request is not proof that a refund has been issued.

Payment processing

The educator processes refunds through the provider that received payment. Provider processing and bank timings apply; TeachNest does not promise a fixed return time. Full refunds for connected Razorpay course payments can be checked against the provider before access is revoked. External/manual refunds require the educator’s recorded confirmation and payment reference.

Coaching bookings

Read the academy’s cancellation policy before requesting a session. You can cancel a Requested or Confirmed booking from My coaching bookings. Cancelling the booking does not automatically refund a payment. Ask the educator to process any refund due under the disclosed policy.

Educator subscription refunds

The owner has not supplied the subscription refund policy. Platform subscription checkout is disabled until this policy and operator details are published.

Escalation

Keep your receipt, course scope and correspondence. Contact the educator using the public seller details, or submit a platform complaint. No unapproved support deadline or legal operator identity is presented here.